Byrd Designs, Inc. -Hair Accessories & Victorian Jewelry & Vintage Jewelry
1-800-794-2973
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handmade jewelry
As always, if you have any problems or questions we encourage you to call us at 1-800-794-2973 or e-mail us

 

 

 

  1. Why did an item show up in my shopping cart in a different color from the one that I ordered?
  2. I see that all items are hand crafted in your studio, how long does it take to make my I order?
  3. I need my order the next day, can you guarantee that it will get here in time?
  4. How do I order an item?
  5. How do I order items in the matching items section?
  6. How do I see pictures of items in the matching items section?
  7. I have a question, who can I contact?
  8. What additional charges might I have to pay for international orders?

 

 

 

 

1] Why did an item show up in my shopping cart in a different color from the one that I ordered?

We don't have pictures of every item we make in every color. You will receive the item in the color that you ordered even though your shopping cart shows a picture of an item in a different color.

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2] I see that all items are hand crafted in your studio, how long does it take for you to make my order?

Your order only takes 1-3 business days to make in our studio in North Carolina. Your order will then ship according to the way that you choose in your shopping cart. For fastest delivery time we recommend FedEx 2nd day. You can then track your order if you need to.

 

3] I need my order the next day, can you guarantee that it will get here in time?

The best way to guarantee that your order will arrive the next day is to call our office at 1-800-794-2973 and place your order over the phone. We will let you know if we can make your order that day and ship it out FedEx next day.

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4] How do I order an item?

Click on the item thumbnail you want to order.

Choose the quantity, color and size for that item.

Click the "add to cart" button. This puts the item in your shopping cart. You can always edit this later.

Choose your shipping method, payment method and click the "Click to order" Button.

If you have any problems or questions, or would prefer to just talk to a person you can call 1-800-794-2973.

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5] How do I order items from the matching items section?

Choose the quantity of the item you want.

Click on the check box next to the item number that you want to order.

Click the "put these in my cart!" button. This will put the matching item in your shopping cart.

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6]How do I see pictures of items in the matching items section?

Just click once on the item number that you want to see the picture of. This will open up a new browser window with the picture of that item. The picture may not necessarily match the color of the item you choose. When you order any item in the matching item section, it will automatically match the item color that your ordered even though the picture that you see may not match.

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7] I have a question. Whom can I contact?

You can always contact us easily at 1-800-794-BYRD (1-800 794-2973) or e-mail us at Byrdsales@byrddesigns.com

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8] What additional charges might I have to pay for international orders?

You will be responsible for paying any duties and additional taxes levied by your country. To find out these fees, check with your local post office.

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